We understand that you might have some reservations over online shopping. As such, we give you 100% assurance when you purchase our products, espescially when bank transfers and postal services are involved. At every stage of the purchase, we would give you an update of the situation, and the status of their products (eg. To be sent out, in transit.. etc) through SMS. These real-time updates would put your mind at ease over the transaction.
Which other online shop offers you a return policy as straightforward as us? (Refer to last point over issue with defects) If you are unsatisfied with your product during meet-up, we understand your concerns, and would accept your rejected product with no hesitation.
Once a customer, always a customer. Get great benefits such as free registered postage and many more as a returning customer of Bottlecaps.
Last but not least, you can check out our reviews section, to see how others have benefitted from our products and services. Their emotions and opinons do not lie!
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2. How do I make my purchase?
You can make a purchase under the Order section. If you would like to save the hassle, you can contact me directly at my mobile at 97523139 to notify me of your purchase.
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3. What types of payment do you accept?
The payment mode depends on the mode of delivery of the item purchased that you have chosen. For meet-ups, the payment mode is cash on delivery (COD). If you have chosen for the cap to be delivered via the local courier service, kindly conduct a bank transfer of the relevant amount to our POSB SAVINGS account, 209-35634-1.
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4. What are the shipping and handling fees?
To have the local courier service deliver your item via postal, you can opt for either normal postage or registered postage. Normal postage usually takes 4-6 days to reach the recipient, without any tracking number to follow the status of the article. Registered postage usually takes 2-3 days to reach the recipient, with a tracking number that you can use to track the status of the article. The fees for the a/m are as follows :
5. I received an item that has defects, what should I do?
A : First, you should inform us immediately. All items have been pre-checked by us and would be certified as 'defect-free' before they hit the shelves. However we understand that customers may have different expectations. In such a situation, we offer a 1 to 1 exchange should you find that the item is plagued with defects. Unfortunately, should the item purchased be out of stock, we seek your understanding and cooperation in accepting either a full refund, or a choice of another cap of equal value.
Kindly be informed that all damages or defects must be made known to us within 7 days of purchase.
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